Lifetouch is contracted with my son's middle school. I agree with the previous reviewer in that they have great options to help with cost. This year my son's photos were damaged in his backpack during transit home. We received a quick response from Lifetouch after my son notified them (via e-mail). We sent the damaged photos back, and they promptly replaced them (no charge). Now we have nice photos to share with family and friends...Thanks again Lifetouch, you saved the day!