HORRIBLE! I will never go back! I gave the woman a picture of a hair style I wanted. The picture was VERY layered, and had bangs. When she said she took the cover off of me I had one straight cut off at the shoulders. No layers or bangs. I sat there in shock for a few minutes wondering if she was going to finish and she said do you want me to style it or something. She was more worried about putting christmas decorations on the door than cutting my hair. Very bad experience, would not recommend it!