They gave me skanky hair... I've been to Hot Heads in Marion, IL several times- most of the times where decent but a few where poor, this one was something to write about. I went in for a cut an inch UNDER my collar bone and I get a cut that is three inches ABOVE. The stylist says "I didn't think your hair was going to shrink that much." Her name was Cristyn and she made a very amateur mistake with my hair and it will grow out but she is no professional. I've also discovered that it is uneven and choppy, not what I asked for.