As a 9+ year customer every Dr. I've seen has been A+. Their 3 Year Club Plan is cheaper than the insurance my company offers. Most of the time I wear contacts using glasses only for back-up, so the limited glasses selection doesn't bother me. The prices on the contacts are standard. By the time the standard "extras" are added to the glasses, the price is, of course, more than advertised. I've had scheduled appointments & waited 2 hours, but other times have walked in without an appointment & been seen almost immediately. Usually there are a couple of office people who are professional & knowlegeable. Not always though. Once a worker refused to sell me reading glasses without the glare coating. I had to return the next week to buy them with the help of another staffer who informed the manager. When the glasses finally arrived the manager smuggly explained they were lost. The reorder took another 4 weeks. The next year all 3 of those employees were gone. Sometimes the workers have been down right rude, nasty and openly mean to customers, and even bullying to other coworkers, I witnessed 2 workers hide a customer's product to make another coworker look inept. The "inept" coworker outlasted some of the bullies for a time, and now...I'm finally done. It's been well over a year since anyone I knew continued using this location due to this mixed customer service. So why am I finally choosing to get off this ride? The last 2 times I went in for exams, I listened to the Eye Club Plan being explained (incorrectly) by 2 different staffers to Potential Buyers as if they would be naughty children, wrong for even thinking about using the club plan for more than once a year if they signed up. Are we now to feel ashamed for using their products and services?