I found this company at the Home and Garden show in Mar 2012. I had to pay $199 to recieve a quote. This was the first thing I didn't like. The lady who was helping me was suppose to come to my house and take measurments. She was 30 min late showing up. She then told me that we would go to the granite yard so I could pick out the granite I wanted and she would hold it for me until I can pay 60%.
We went to the granite yard on a saturday and she was sick and I was skeptical at that point thinking she shouldn't be helping me and I wished she had pushed me off on someone else who wasn't sick and could help me. I then picked out the granite I wanted after about an hour and she wrote up a 2nd quote since I had changed my mind on the granite color from the original quote.
A few days go by and I don't hear from her. This is actually normal because I always had to contact her to get anything done. She then calls me and tells me she made a mistake on the 2nd granite quote and that the granite will be actaully $800 more. I was very upset at this point. She made the mistake, not me. So therefore they changed the price on me. I wasn't okay with this. I expressed my concern as well as my take on the price change and she first said that she would honor the original price but she never did. She said they can't eat the cost of the granite. But my whole point was that she made a written quote plus she took my $199 for this and then changed the price. I have tried to contact her to get my money back and she would not cooperate with me. I then contacted her manager and he won't return my calls or emails. All I want is my money back after the bad business practices.
I would never recommend this company to anyone. They don't stand behind their word.