Lake Forest, CA
I switched to another company on Jan 9th, 2012 and when I called ADT to cancel, I was told there is a 30 day notice required (there is nothing in any of the paperwork I have that says a 30 day notice is required). I got a letter dated Jan 18th that said I would get a final bill. The bill came on Feb 24th and was for $77 for service up to Mar 14. I called and complained about this and they cut it back to $44.82. Watch this company if you have service with them and if you don't please stay away from them. No one should have to pay $44 just to stop service on anything.
They said it's my responsibility to test the alarm. Well unless I test the alarm nightly I have no way of knowing if it's working at their call center. I purchased the alert button for my elderly mother since I travel a lot and she has been really home alone since the service I've been paying for does not work. I now have to pay for a technician to come out and figure out why their wireless service is not functional.
My entire community has ADT hardware installed in our homes. I have never come across a more ridiculous scenario!! I have to spend close to $200 to have the system looked at, and all I need is a door. You sell the product but not the part, and if you do you charge an unfair amount... I despise your company and the treatment I've received! I will FOREVER tell this story to everyone interested in your services!