Kansas City, MO
I hired Brandon Carlson, owner of C & H Windows and More, LLC. to finish my basement 3 months ago. Mr. Carlson promised to finish my basement to meet my requirement in between 6-8 weeks. However, Mr. Carlson did not deliver the project on time. It has been 12 weeks since Mr. Carlson started at Feb 10th 2012. Not only Mr. Carlson did not finish the work on time, the quality of work is terrible. I only can use one word "Disaster" to describe my basement now. The paint job is the worst of all. Mr. Carlson and his associates did not prime, sand, wood fill before painting the wall, trim, door and etc. And Mr. Carlson and his associates did not evenly spray the paint. The paint on the wall, trim, door and etc. does not look even. You can see a lot of dry paint looks like raised bumps on the surface in the entire basement. My wife and I showed concern early, Mr. Carlson told us it is not done yet so we gave him a benefit of doubt. We see no progress for 2 weeks so I pointed it out again and guess what Mr. Carlson told me. "This is normal". Well, I do not believe it is normal because I am not an unreasonable guy. See the video http://youtu.be/yRPXMM_L_9M and judge for yourself. Besides, there are other things like fireplace, fireplace fan, phone jack outlets, volume controls, light bulbs and etc. are either not installed or in-progress. I finally asked Mr. Carlson to give me a plan and date that he will finish everything on May 8th but guess what he stopped showing up. Mr. Carlson also took away all the parts like the in-wall speaker volume controls, Fireplace cover and etc. Now, not only I have to pay more to hire another contractor to fix and finish the work, I also have to buy everything again to just get the missing parts. These are all the obvious stuffs I can tell. Who know what other hidden things that I might miss. 2 mistakes I made are: 1) I already paid Mr. Carlson 95%/$27000. 2) I did not ask Mr. Carlson to sign a contract. Therefore, I decided to file a complaint to Better Business Bureau of Greater Kansas City to hope Mr. Carlson takes full responsibility and addresses the issue. Not only Mr. Carlson has no intention to solve the issue, he makes a lot of false statements to accuse me (e.g. We have a signed contract and I own him a lot more money, I lie to him on his bid, I forced him to tear down the bar and rebuild, I changed the layout of the bathroom 3 times and etc) in his response to Better Business Bureau of Greater Kansas City. Guess what, I have all the data points/facts (e.g. pictures with date, SMS message and etc. as proof) in response back to Mr. Carlson??s claims. Mr. Carlson tries to use all these accuses to cover up his mistakes but the facts speak for themselves. What I really want is a basement so my family can enjoy and my 22 months old daughter can have fun in his little playroom. Now not only I have to wait to save up more money to finish the rest of the work, my family and I have to suffer all the stress throughout this unpleasant situation. Since Mr. Carlson and his associates had full access to our house before, my wife and I are not able to sleep well since the incident happened. I am writing this to warn other people and make sure no one in our community make the same mistake that I made by hiring Mr. Carlson/ C & H Windows and More, LLC. If you really want to hire someone to get something done please 1) Make sure the contractor has all the necessary licenses, 2) Check references, 3) Sign a contract with detail requirements/specifications.