I first went to this place because I received a gift certificate there. When I got there, the front desk people were complaining about management and ignored me when I asked to check in for my appointment. They finally acknowledged me, and I was led to the hair styling area. The cut and style were nothing special, despite the price, and the stylist complained pretty much non-stop about her job. I felt uncomfortable and alienated my entire first visit. I still had money left on my gift certificate, so I returned another time to this place for a wax. Again, I found the front desk to be unprofessional and rude. When my waxing lady showed up, she droned along, barely speaking to me and not making eye contact throughout the wax. This isn't a place I would ever return to for a relaxing day at the spa, and I would NOT recommend this place at all.