Rude staff I visited this establishment to get a key copied and I was quite astonished by the attitude of the staff. I was ignored by the gentlemen working behind the counter for several minutes until the other employee smoking a cigarette in front of the store finally came in and said abrasively "What you want?" They were able to copy my key, but I will find somewhere else to get these services from in the future.
These other reviews are accurate. They not only took 2 weeks to order very basic locks, but when I wanted them keyed to my key, it cost me 4 times what it normally should have. I was once a locksmith and could have ordered the locks (which should have been stocked), and rekeyed them by the next afternoon. These guys aren't busy for good reason. Take your business elsewhere.
I recently had occasion to require a locksmith. I called several places to compare pricing. First I hit several locations of locksmiths that claimed to be based here, and were actually out of state! I don't even know how that's legal. Anyway, I had the pleasure of speaking with Robin, who was very informative and courteous. She provided a license number that ensured their guys had been background-checked, which was a huge comfort (I later learned this is a requirement in our state for all legal locksmiths.) After going over all my options, I chose the work I wanted done. The gentleman showed up on time, did the work competently, and cleaned up after he was done. The quote given by Robin ended up spot-on. I really felt like I was an individual customer rather than just another check in the bank. I loved them and would highly recommend them!