In February I purchased a 2003 Dodge Stratus R/T from "Family Auto Network" in Portland, Oregon for 3995. This car came with a WHEELZ warranty that promised coverage on engine and drive train for 3 months or 3000 miles. Two weeks after I bought the car, the transmission went out. I took the car to LeDuc's in Centralia, and they determined it was the transmission went out, and then I took it to Transmissions Unlimited, for a replacement. I contacted WHEELZ warranty, and they said they would not pay anything until I had the car inspected to see what the cause of the transmission going out was. They sent an inspector, and he determined that it was a part in the transmission that clogged the radiator, which caused the transmission to overheat, and burn up. It was completely fried, and couldn't even be rebuilt. Because the clog was in the radiator instead of the transmission, WHEELZ warranty refused to cover it. They hung up on me at least 5 times when I repeatedly told them that it was in the contract, that if the transmission went out, they would pay 1700. After a week of hassling with them, I came to the conclusion that they would not pay a cent. I then called the dealership, and told them what was going on. Sam said he was sorry, and would do whatever he could to help us out, and told us to get a quote from Transmissions Unlimited. The quoted price was 3900. When I told Sam this, he said that it was a rip-off and that they would find me a used or rebuilt transmission, and try to lower the price to 3000. He said to call back the next day. After a week of calling back ??The next day? Sam told me they couldn't find the transmission, but they would have a meeting about it next Monday, (it was a Friday) and to call back then. I called that afternoon, and they had not had that meeting yet, and would have it sometime that week. I called back every day, and finally he told me that he wanted to pay the whole thing, but he has a boss too, and is only allowed to pay half of the targeted 3000. They never did find a transmission, and I needed a car. I contacted Sam again and told him I was going to go ahead with what Transmissions Unlimited had decided, and Sam said at that price they wouldn't be able to pay half, and would only pay 1500, and to go ahead with it. Two weeks later, when the transmission was done, I called them, and they put me on hold for 10 minutes, and then hung up on me. I tried contacting them from several different numbers, and wasn't put through to Sam. I sent them two emails, and never heard back. Now I get to pay 8000 for a car that I had only planned on paying 4000 for. I would not have bought it, had it been priced at 8000.