This review is in reply to Mrs. Candy S . Unfortunately, I had the same experience my first time there. I came in to make an appointment, and I was treated unsatisfactorily. I just walked right out, and they did not care. I vouched to never return but months later my mother made an appointment. Apparently, the staff has changed, and I was treated very cordially. I find that my physician is very knowledgeable and professional. I'm sorry that you had a terrible experience but if you waited two hours and you did not approach the desk, may be you ought to try being less passive aggressive. It seems that you are a resident of the snobby, 55+ Solivita subdivison community. It is demeaning that you abhor Hispanics but quite honestly, you are in Poinciana. Hispanics, African Americans, Caucasians and the rest of the residents in Poinciana live harmoniously. Please do not sow xenophobic sentiments in a multi-cultural community. You may move out if you are not content.