I recently purchased a Camry SE from Toyota of North Charlotte. Upon arrival, I was greeted by several salespeople. The one I got was Joe Matagrano. - a new salesperson, but one who took the time to listen to what I had to say and who did not pressure me the way most car salespeople do. Truthfully, he did not know as much about the cars yet as I would have liked, but againm, he was still new. I appreciated his ability to listen and to make recommendations based on what I had to say. He also answered my questions without the sales pitch so common to this experience. I let him know that I would not be purchasing that day; rather I would study the Camry brochure, do my background on it and would return before October to test drive the car again. As it happened, I returned the next week and purchased the car I was interested in. He turned me over to a salesperson, Randy Gibson, who was knowledgable and very cordial. We worled out a purchase price - not the best, and I let him know this. I feel we over paid, but I didn't want to drag my search on for weeks more and I found the car I wanted. Again, we did not get a great deal. A fair one, but nor anything to get excited about. He talked me through the warranty and hooked me up with Kim Veney in Finance. KIim shined. She was extremely helpful. She completed the paperwork with me and stood outside with me until my car was delivered. She installed the mats and helped me "move in" to my new Camry. When I ran out of time to go over the car, she agreed to meet me the next day and help me. The next day she met me and went over the car with me, feature by feature, and even set up my two cell phones on the Display Audio System. She followed up with two calls and two emails.
In all, I have to say that Toyota of North Charlotte has it's sales act together. Even though they were very busy on a holiday weekend, I was greeted and attended to right through the process. Follow up calls and emails occurred regularly from several people in the organization and once the sale was made, they stuck with me, especially Kim, until I was comfortable. My wife bought her Corolla here several years ago and the service department has been very good, so I feel good about buying here. We'll see how the service department goes with me over the next few years. If you purchase a car here, I would recommend fighting for a better purchase price. Otherwise, you will have a very good experience.