So my refrigerator's temperature was so off that food couldn't' last more than 3 days in it without spoiling. I kept putting it off until I got tired of the nauseating smell. I called in and the secretary there asked for my model number. I didn't know how to find it and she told me exactly where to look. After I found it she told me that they were sending over a repair man immediately and that he had all the parts in his van needed to repair it. Sure enough that guy showed up, on time , with all parts . All I had to pay for was the service fee., not the extra parts. This is great service and I will be more than happy to use them again for any of my repair needs.