San Francisco, CA
Had a very negative experience here this year. Found an SUV that I liked, but upon sitting down to negotiate a price I discovered that they had a dealer "fee" of $500 tacked on for absolutely no reason. The vehicle was already overpriced by about $1000 according to KBB and Edmunds. So I asked him to come down $500, and was told that they "don't negotiate". Mmmm kay.... so I got up and left, and told them to call me if he changed his mind. Well of course the next day he starts calling, and when I answered he tells me that he's got a lady coming to buy the car that night and paying sticker price, but that he has a similar vehicle that he'd like me to look at. My gut told me that this was just a sales strategy to make me feel remorseful for losing the car, that there probably wasn't anyone buying that vehicle. So I followed my gut and didn't go back. Well, two weeks later I log on and check their website, and wouldn't you know it, that same car is STILL there.
My advice to anyone is to steer clear of this place. They are overpriced, and in my experience they were dishonest. You don't want to buy a used car from a dishonest person.
Instead of going here I'd recommend checking out Lee's Auto in Clayton, NC. They have a far better selection, the cars are priced fairly, and the people there are super nice and honest.