Lake Oswego, OR
Sometimes it's a curse, but I am what is now commonly referred to as a "highly sensitive" person. Unfortunately, this also includes stuff like dental work- something most people loathe to have done regardless of their level of sensitivity. Long story short, I went to a local dentist and despite being given THREE TIMES the amount of numbing agents the usual person is given, I could still feel him about to drill out an old filling. Knowing I had a lot of dental work that needed replacing due to age (mine and the fillings, lol), the kind and professional dentist recommended I consider going to someone who could knock me out, so that it could all get done at once. So I did more research and a friend recommended Dr Mo Saleh. From the onset I was impressed by the office, the staff and the doctor. All were professional and friendly. On the way out from my consultation they went over what insurance would cover and what my remaining balance would be and boy did I get lucky. They just happened to be having an online special wherein my anesthesia was free! Talk about honest?! I had no idea. Perfectly lucky timing on my part. Had the work done- a whole day's worth- and was happy with all of it. Now, about eight months later, I went in for a deep cleaning that was due, and had a couple of loose ends tied up before the end of the year. Couldn't be more please with this office and have recommended them to several people. Apparently the specialty is cosmetic dentistry so now I know where to go when I have a little extra money burning a whole in my pocket!
This review should have been written a couple of years ago, but I doubt anything's changed much, so it should still be pertinent. It's a long one, but if you're considering going there I think it's worth reading. I'd give him one star but the doc himself is nice and gets the job done.
My husband and I went in (for him) at the referral of his friend who adores his doctor. Got there, waiting room full (like sooo many doctors who overbook themselves BECAUSE THEY CAN). Waited quite a while with no updates (pretty common as well). Finally got in. Doctor was nice enough- quirky, funny and personable, which is rare and fine by me. My husband was quickly able to get the prescription that he so needed and would have been difficult to get elsewhere, as we later found out. Flash to a few visits later- my husband is out of town and will be back for only a night before leaving again. Prescription needs refilling DESPERATELY and has to be done last minute as is the case with these meds, but he will be unable to see the doctor before his next business trip. So he calls and explains the situation. Doctor graciously agrees to refill it, only I have to come by the office to get the paper prescription. So I, as a basically single mom while he's gone, go way across town at my only available hour, to pick it up. I CALL BEFOREHAND TO MAKE SURE SOMEONE WILL BE THERE FOR ME. I get there to find a locked door (the receptionist and his wife were in back eating lunch) and ring the bell several times. I don't want to give up as my husband will suffer if I do. After some loud knocking on my part the receptionist comes out, very annoyed. I tell her who I am and why I'm there. She goes to look for the prescription, all the while acting annoyed that I disrupted their lunch (they knew I was coming!). She finally find it but says "Oops, looks like the doctor didn't sign it". Excuse me? "HE DIDN'T SIGN IT" she repeats. "You'll just have to come back". Excuse me? Can you explain why he'd leave a prescription but not sign it? He knew the circumstances. "I HAVE NO IDEA BUT YOU'LL HAVE TO COME BACK. I CAN'T HELP YOU. WHAT DO YOU WANT ME TO DO?! HE'S A VERY BUSY MAN. WE CAN'T JUST INTERRUPT HIM FOR A SIGNATURE!!! she barks at me. I'm sorry, so he has time to write the prescription, just not the time to sign it? I am SO confused. At this point all I can think is, I called to make sure they were open and that the prescription was there and ready, they knew my husband's circumstances, no one was there to let me in, and now instead of a humble and sincere apology, explanation, or rush to get it signed for us, I'm getting yelled at by a rude, unapologetic, bitter woman. Unbelievable. I was truly shocked. I've never experienced anything like that at any office before and I'm in my forty's! I had to leave without the prescription and my husband had to go without his meds. This is where it gets so ridiculous we had to laugh. Before we could call to tell Dr. Brittin what had happened and that we could never deal with her again, he calls and says that his wife (a meek and sweet Asian woman) was traumatized by hearing the interaction between the receptionist and myself, and that he could no longer see my husband. WHAT?! LOL. Holy crap, you've GOT to be kidding?! See ya! So my poor husband and I try very hard to find another doctor that could fill his meds asap but unfortunately so many were booked up for weeks or months, were WAY across town, or not even taking new patients that eventually, after much time, he ended up back there. Must have begged under the circumstances. I was mortified. I'd have to be on my deathbed to go to this office. This poor man is truly whipped and/or must have patients to burn, if he'll dump them instead of reprimanding his receptionist for her ineptitude and arrogance, or asking for forgiveness by his patients if it was his fault. Shame on them.
I will try and make this brief. Picking a star level isn't easy sometimes. You like the food, but not the service; you like the doctor, but not the receptionist; you like the service provided, but not the timeline involved, etc....I saw Dr Harvey several times. She was nice and smart and seemed to know her stuff. She's someone I think I'd like outside the office, and that's not a bad thing when you're sharing you stuff with a virtual stranger. All in all my experience with her was good. Here's the twist. On more than one occasion she was significantly late (while I'm paying a sitter and driving way across town, mind you). Twice she no-showed (once was a supposed car accident- I'll never know if that was true, once she got sick- same thing). I think one time that she was super late she simply forgot, but she lived close by and raced over. I forgave her those times, despite the fact that it cost me money and stress, because I liked her and "stuff happens". I might add, she never really apologized, although her sweet receptionist did. Well, one time I forgot my appointment. Just once. We had a standing appointment on Tuesdays as I recall, and this one happened to be on a different day, so I just screwed up and forgot. This was a couple of years ago, so I forget if I called them right away or if they called me and asked if I was coming. All I know is despite my explanation and pleading with them to not charge me this one time (or just charge me the dollar amount of my copay), they claimed they "couldn't". Really? Was that a gun to her head? 'Cause it ain't a clinic where she may not have the choice! I was charged well over a hundred dollars with no sympathy at all. Apparently it works only ONE way here, hers. I think she, like many doctors, makes enough money to pick and choose and drop people as desired. So instead of having a glowing review and a happy patient, she has a bad review and a very disappointed patient. How unfortunate.