I bought my 2013 Ford Escape from Lonnie Burgess. He is the best salesperson because he cares more about the customer than the sale. The Escape had a recall and Lonnie called me immediately and handled everything. He has even stopped by my office and called to check on my car and made sure I knew how to use the Sync system and that I am still happy with it. I never bought a new car from a dealer and always thought you were hassled by sales people and that is not the case at Germain Ford. I would recommend this dealer to anyone- even their service department is top notch. Heidi always let me know what was going on during the recall and communicated with Lonnie for me. Kevin the Manager has been very helpful as well. I was new to town as I just opened a business in June so I did not know anyone at the dealership prior to the Saturday I went there and left with my new car. Please go and visit Lonnie Burgess; you will be happy with your car and the professional people there to walk you through it all.