This store offers some great clothes, accessories, and even some books and other miscellaneous items that are reasonably priced. I've made purchases and consigned with them before, and every time I've had the "pleasure" of dealing the old lady who works there, I've left irritated and frustrated. She is soooooo condescending (lady you work in a USED CLOTHES store, and you're like 80!) and her lack of customer service makes you think she doesn't want your business. The first time I interacted with her, she started treating me a tad bit nicer for the time being after learning where I lived.
I most recently brought in a bunch of things to consign, all of which I had ironed the evening before, and placed on hangers prior to bringing in. The old lady could not have been more rude in her tone of voice in telling me she wasn't interested in the first group of clothes I brought in. She scoffed at the boots I showed her (worn once, barely scuffed at the bottom) and told me boots has to be brand new. despite the other shoes/boots sitting on the racks in far more "worn-in" copndition.
In my next load as I struggled to get in the door from the freezing cold (she didn't come help or hold the door) she started telling me she could "tell she wasn't interested" in the items. Frustrated, finally fed up with this place, I responded in the same tone of voice, saying that she didn't even KNOW what I had and she hadn't even looked. She started YELLING at me saying "I'm just not interested, if you want to argue with me, fine." I told her I didn't want to argue with her, but I believed that since I dragged the items in from the 7 degree weather, she owed it to me to take a look at it. She sighed, rolled her eyes, and said fine.
She looked at everything and pushed it aside, commenting on how all of the clothes "are really supposed to come in from the dry cleaner's on their hangers" and all my cardigans should have been buttoned, etc. I told her that I've never done that in the past (which is the truth, and besides, why would I dry clean a sweater you are going to sell for $15, for me to make $7 back?!) All my clothes were in great condition, on hangers, and pressed the night before, as I said. I showed her 2 pairs of designer brand shoes (both in wonderful condition, I just don't wear them anymore) and she barked at me, "I TOLD YOU they had to be brand new for shoes!" I said a few times that their policy must have changed since I last consigned with them and she didn't like that very much and finally she said, "yup, you're right, we changed our policy" just to shut me up. Every item of clothing was met with an exasperated sigh, an eye roll, or a rude comment. She claimed they didn't take particular labels I had, all of which I've given to them before, and were currently on the racks. I also tried to re-consign a skirt that I purchased from them the season before and when I brought it in, I was told that they didn't take that label..... ummm, you did last year?!
These are only a few remarks from the 10 minutes total I spent in the store. I was going to look around to see if there was anything I wanted to buy, but then decided I couldn't give money to a store with such employees. I took my stuff and just walked out without saying a word. The lady didn't bother to thank me for my time or even say good bye.
I have since consigned at Off the Rack in Norwell (great experience) and also ReCreations in Kingston, which was wonderful. Please do not support Beach Plums, even though they have some good stuff. They treat their customers terribly. I've read other reviews and I know EXACTLY which lady everyone is referring too. She is just plain mean.