Great Falls, MT
When I called to make the appointment I advised that my breaks were squeeling, I stated that I thought it was the front but I wasn't sure, please check it out.When I got my car the breaks were still making noise. I went back in and was informed they "fixed" the front breaks. I said it was still making the same noise, I hadn't asked them to fix the front breaks, I asked them to make it stop squeeling. After paying for the front breaks, they told me I can bring the car back in and they'd fix the rear breaks. I had to come in the next day and they did my rear breaks, which I was also charged for. Later that day I parked my car and used the emergency break in a crowded parking lot, my car started rolling backwards, my daughter risked herself to catch it before hitting another car. The emergency break worked fine when I took it in and it is part of the rear break system.The man at the counter was rude and told me I'd have to pay to get it fixed. All I wanted was an apology, my e break fixed and maybe a partial refund since they "fixed" something that didn't need it. Now I am angry because they are refusing to take responsibility for their mistake.