What can I say but total satisfaction. Having been a Rolex owner for the past 30 years. Rolex service (RSC) fee has gone from $125+ to $1100 for my submariner watch. I've used different so called watch makers around town to service mine, my wife's and daughters' watches in the past. Either they screwed up with the polishing or marks on the case backs as the results of not using correct Rolex tools, etc ... Worst, one even stole a link out of my TT ss/18K Rolex submariner.
Gilian has been a God-sent. Very low service price. My watches came like it was new.... and he uses genuine Rolex parts. The guy is honest and friendly. He even adjust the bracelet for my neighbour without charging a fee. The other guy wanted to charge $30.00 for doing so.