My husband and I purchased furniture from underpriced in November for our move. We had a great buying experience and received our furniture quickly with no problems. Recently we noticed some normal wear and tear, so we contacted UPF because our pieces are warrantied. Not only did they set up a service appoint,don't immediately, the tech that came out was early (which was five with me), courteous, and fixed the broken piece within 10 minutes. Wonderful service. This is why we love UPF and will continue to buy from them (the prices are great too)!!