I decided to switch to Smile Krafters because they have extended hours. What a mistake. This place is nothing more than a dentist factory. The first time I went, they forgot about me and after a half hour, I had to threaten to leave in order to be seen. I have very sensitive teeth and the hygienist was not thrilled about having to go slow. The second time I went, I had a different hygienist and she was awful. She was extremely rude and had to numb my mouth to get through my cleaning. I have never had such an awful experience at the dentist. When I left, my mouth was bleeding, which she tried to blame on my lack of flossing. I floss twice per day and I have never had my mouth bleed at the dentist. Once the Novocain wore off, my mouth really hurt! They also did not check my insurance. I go every 4 months and they tried to charge me, even though I knew my insurance would cover it. I was right. Stay away from this place! Go to a real dentist office.