I've moved about 8 times in my life including overseas. Salesman was straight forward - covered everything and gave me all the "gotch you's". The movers were professional. Foreman was on top of everything. At delivery - my wife marked off all the boxes and items, and told the movers where to put the boxes and furniture. The movers also helped move boxes and furniture from one room to another when we had decided upon some changes at delivery. Assembly of some furniture was a tad slow but done correctly. -Some very minor damage at delivery - I filed a claim for those items online on their web site and was contacted by the claim department. I sent in the pictures and information and the claim was settled overall a very good experience.