San Francisco, CA
READ ME!!! - I know people from Firestone add their own disagreements to reviews and put a tone of positive ones in ontop of every bad one. Seen it on other review sites. BUT I will tell only the truth. My mom has a 2005 Toyota Camry. Brought in for a coupon oil change special. Needless to say the desire for high commission off of a woman was present in the service manager. He tried to sell my mom over $1200 work of brakes, front end repairs, tires, and tune-up work.They told her she would never make it home. She called me crying her eyes out. Let me tell you- the brakes were ALL replaced pads & rotors and calipers about 2500 miles ago. Tune up was done apprx. 45 days ago and the front end was done 6 months ago (about 6700 miles), and get this- THEY PUT THE NEW TIRES ON LAST MONTH!!!. After 20 mins on the phone trying to calm her down, I met her there and the service manager assured me that all the repairs were needed to be done ASAP or she would crash her car driving home. Well, I told them where to put their estimate and brought my mom's car to Doane's Accent Auto in Suffield and they checked out the entire list and SHOWED me in their shop what Firestone was trying to sell her. Parts that she ABSOLUTELY DID NOT NEED. I approached the service manager afterwards (oh boy was I steamed) and accused them of taking advantage of a 70 year old woman with a newer car that was PERFECT with only about 68,000 miles on it. Of course he denied it up and down and NEVER APOLOGIZED. PLEASE save your time and money- NO COUPON IS WORTH THIS. For only $35 my NEW mechanic in Suffield changes her oil with CAM2 Semi-Synthetic blend. NO ADDITIONAL FEES for PREMIUM oil. Not the conventional garbage from Firestone.