PHW stands behind what they sell. In 2003 I had a customer who I sold a product to for the exterior of his house called Tex-Cote. It was installed in 1 week, and he was very satisfied. Jump forward to 2010- He was contacted by PHW to ask about doing other home improvements, he agreed to meet regarding his kitchen. Upon my arrival I asked him how Tex-Cote was holding up. He said "he was very happy with it, however ther was a small crack forming at the base of his wall". I lookat at it and there was a small crack and the color had shockingly really faded, not just there but all over. I told him I would get the service tech out to fix the crack, and then spoke with him about the kitchen. He was so happy with PHW, he ordered a new kitcken to be built. The next day I spoke with Will Redfield about the fade issue and was extremely concerned that all the jobs I sold years prior we're going bad. Will very casually explained that every product has a failure rate. I just happened to stumble opon one such issue. Will then asked me to go back to Ken and have him pick any color he would like his house to be, PHW was going to (at their expense) re-do the job. My client never actually complained about the fade, yet PHW was going to re-do it? I know, it sounds too good to be true. All companies wait for a complaint before acting. Some deny it a few times at first, or try to up sell the job to recoup some of the costs, but not in this case! The color was picked and the work was done. He was happily surprised we did what we did, and so was I. Now when I walk into a prospective customers home I know this company is the BEST BET for them and will stand behind what I sell and they install. I am a believer beyond belief. I have since had PHW install Tex-Cote on my house. If the company will put their money where their mouth is, so would I. Thank you Pacific Homeworks for not only being a good company, but for helping me support my family by giving me the success needed to do so, for many years now.
I have always been very happy with all that is required for the service I need. I don't even mind waiting because the atmosphere is very pleasant. I feel all of the employees are very friendly and helpful while I'm there. Thanks to all for your help.
Very professional office! They listened to all my concerns and were very helpful :)
Great customer service, honest work. Always do what they say they will.