I had to re-write this review at least six times to fit it into the 5001 character limit!
Colonial Marble & Granite was dreadful.
Once they have your initial deposit your screwed! They lie right to your face! They are rude and arrogant!
When you order your granite make certain you only have the salesperson put on the estimate EXACTLY WHAT YOU NEED.
Don't let them add square footage or linear footage and things that you "can cancel" because that builds up your estimate
and everything is based on the initial estimate. It's better to tell them that you will add it if you need it not let them add it
and then you try to get it removed.
The so called "Laser Template" cannot be scheduled until you pay 1/2 of the initial price. So keep it low.
They overpriced my estimate from $3500 to $6000 and then when I wanted them to do the "Laser Template" they wanted $3000 instead
of $1750.00. I emailed them and telephone them asking to rewrite the initial estimate with NO RESPONSE.
They really treat you like an idiot. I did measure the linear footage for the edging, drew a computer diagram of my kitchen,
the edging showed 32 linear feet and they listed it at 45 linear feet which raised the estimate by almost $500.00 hundred dollars.
Again specifying the "laser template" with tell the truth!!! and "You only pay for what you use"..."It's better to overestimate"
They also added the plumber ($275) but they don't know what the $275.00 includes.
However, the plumber is allowed to charge more (see the fine print)if the situation calls for it.
They will ask you to pay $200.00 for "lay template". A so called service they offer that allows you to approve how the granite slab
that YOU purchased is cut.
They explain how you are going to sit down with a "designer" and study the grain in the granite, giving you the best matching seams
and patterns. The best part of it all is that I didn't need a seam!
The salesperson could have told me this just by looking at my diagram.
Lay Template is a joke. It takes about two minutes.
You think that it should be the job of the salesperson to suggest that you may want to include a window sill.
I gave them a computer diagram of my kitchen which showed a window over the sink. A window sill was never suggested.
I was well under the 50 s.f. that I paid for so it was really free. Maybe that's why!
The only reason that I ended up with a window sill is that I saw one on the internet while searching for backsplash designs.
(That's another horror story)
Buy the way, you have to sign a contract that you will not dispute any credit card purchases.
I didn't notice it until afterwards. Shame on me. I was going to pay the balance in cash as I did the first 50%
and then decided I better not with these ignorant, arrogant, and "better than thou" idiots.
They will tell you that they DO NOT SUB-CONTRACT. This is a lie! MY installers were sub-contracted out of New Jersey.
However, in the installers defense, they were the only good part of the whole experience.
I really got "roped in" dollar by dollar. The salepeople must take courses in
It seems as soon as you depart with the $500.00 you start finding out things bit by bit.
The more you deposit the more you feel "I shouldn't have done that".
The tile department has nothing to do with the granite department and visa versa.
Our first "designer"? was a real witch. I think her name was "Cruella Deville" or Johanna,
I forget because I try to block out nasty experiences. She could give you Post Traumatic Stress.
Cruella makes Home Depot designers look like Ralph Lauren. She knew absolutely nothing about design. I expected the designer to sit both
my wife and I down in front of a PC (which they do not have)and show us an array of various patterns and colors that
would go well with our granite selection. Not asking too much.
WRONG! NO PC...NO PICS...NO PORTFOLIO....NOTHING. It's simply "GO PICK AND I'LL WRITE IT UP."
It's like dealing with the Flintstones
The only school most of these so called "ARTISTS" went to is "CON U". Cruella told me the design would be completed after
the "laser template" is complete. Again, in my mind I am thinking the "laser template" people are probably going to laser measure
my outlets and whatever else may affect the pattern and they would be able to plan the layout ahead of time.
WRONG. THE LASER TEMPLATE WAS 2 GUYS AND A TAPE MEASURE and they only measured the counter top.
At the backsplash installation, a certain type outlet wasn't available (this should have been known at order time)
so I cancelled all the outlets. It confused the designer and she stated to me "All of them?" YES! all of them.
They don't like to cancel anything EVEN IF THEY ARE THE ONES THAT TOLD YOU THAT YOU NEED IT!
Do yourself a favor find another dealer.