We purchased a custom, natural gas fired, fire pit from Rhonda of Gorilla Island on April 29, 2013 for $2000. The pit was built on schedule and delivered when promised. It is truly a pretty pit. However, there was one glaring problem with it. The flame is ... well, the only way to describe it is that ...it is puny.
We called several times and eventually they sent someone out to look at it. He pulled the burner and found that the orifice was undersized. He drilled it out and it helped...a little. The flame height went from 2" above the rocks to maybe 3" or 3.5". Still too small. Their employee agreed with this and that the flame would be much better with a "ring" type burner and promised to talk about it with Rhonda and Kevin.
After a couple of weeks of no answers, I called and found that the employee in question, Jerry, no longer works there. We have made repeated calls and visits to the store and left messages for Rhonda and or Kevin, but the problem persists.
We do like the fire pit, we just wish it worked the way a fire pit is supposed to. There is something really wrong with the burner they installed. Here we are in June, still waiting for Gorilla Island to make it right, but our calls are going unanswered. So far we are not seeing the good customer service referred to by other reviewers.