I called Air Specialists after 9pm when my AC was not working. Sam quickly established my trust on the phone when he asked what the problem was & told me to turn the system off so it wouldn't blow the compressor. He let me know when he would arrive & even got there earlier than he said. He was able to quickly diagnose the problem, keeping me informed and asking for approval to repair the necessary items every step of the way. He was extremely friendly, patient, & professional. The cost was reasonable & I felt as though he was trying to save me money, instead of rip me off with unnecessary costs or solutions. He also told me about his 1 year warranty on parts. When I asked if his company did any routine maintenance - he let me know there was no contract, but just to call him in the spring & he would come check everything to make sure it was in proper working order. He even told me that since I have a heat pump - winter maintenance service is not really necessary. Very helpful since I used to pay a company to come out twice a year!
I would highly recommend this company to anyone who needs this type of service!
Sam - thank you for your quick work & professionalism!