I used Home Advisors to find Cobb Air. I called Buddy and set up an appointment for the next day for 3:15pm. At 3:45pm, no call - I had rushed home from work to meet him. I called to see where he was - he was running "A little late" He would be there between 5:30pm-6PM. He said that he would call 30 minutes before. At 5:45pm, I called to let him know that my husband was home (I left a message). He didnt call back nor did he show to service our HVAC. Who does that? You are in the business of helping people -especially in the hot summer. Not showing up shows a lack of concern for others. I mean we had children and pets in the home. If you werent going to show - you could have at least called so that I could have made arrangements for someone else to come fix the A/C.