New York, NY
I was quoted ONE THOUSAND dollars less than what I ended up paying for my extension to be done here. I have had them done many times in L.A. by legitimate "celebrity stylists" who are humble and do a stellar job. Natalie from Warren Tricomi was the worst experience I have ever had in a salon. Not only did she do a horrible job on matching the extensions to my cut, but she spent a significant period of our time together raving about her life in France. She bold-face lied to me about many things and it made me extremely uncomfortable. This went on for over an hour. I even asked comical questions and she played along - it was impressively odd. I am American but my father was a diplomat so I was raised in various parts of France. It became almost embarrassing to listen to at one point. I made a comment to her assistant who told me she "always lies about those things." As a successful business woman I would tell her advisedly that her behavior will only be to her demise. My hair needed to be fixed the next day, which I had done at Fekkai. Fabulous job at Fekkai.
A few hours after departing the salon I realized my 8,700 dollar bag had a stain on it, like the previous reviewer had happen. When my assistant called regarding this the front desk manager told him there was no proof that the stain originated from the salon and that I should have called "myself." What a disappointment. A proper boss would sit Natalie down and explain to her why she is a problem and maybe set her up for success by setting guidelines. Her assistant told me many people complain. I spent almost 11 thousand dollars when I should have spent less than 7. On my hair. That's just embarrassing. I am sure there is talent in this salon. It is hidden underneath biased attitudes. A small amount of humility goes a long way. I considered suing the salon over the bag. I'd rather forget the experience.