Fort Wayne, IN
Allow me to start this saying that if they had kept Dr. Joel Harmon, this review would read much differently. All those questions about the doctor himself? Would have received a five star rating. I am so disgusted with Woodhouse Day Spa itself that they have received one star on everything only because I can't give them lower.
I first went to Woodhouse Spa Dec. 2012. While there we met the current chiropractor on staff, Dr. Joel Harmon. I wound up deciding that even though I'm uninsured, the cost was worth it to begin working on fixing my back. I also at that time purchased a gift card for my mother as a Christmas gift.
I have been seeing Dr. Joel weekly since January this year, (it is currently June). The only times I have missed are when I injured myself and couldn't get there, or the week and a half I was on vacation. Dr. Joel had done miracles for my back (google him and you should find my google review, which is glowing).
At the end of May my mother finally got around to -trying- to use her gift card. A gift card that they promptly informed her she would need a credit card to use. She was willing to take them the card to schedule, they wouldn't have it. Their policy, as stated to me: "We have to have a card on file. If the client does not cancel 24 hours ahead of time we will bill their card. But don't worry, you won't lose any money, it will be returned to you in the form of a gift card." A gift card for which I have to surrender my credit card again right? Yeah no.
I called yesterday to schedule a new appointment about 4:00 and got them for myself and my sister for 3:00 this afternoon. I received a call around 7:00 last night, in the middle of dinner, to inform me that "Dr. Joel has chosen to pursue other career options." But that I was of course welcome to come in and see their new doctor. I know Dr. Joel well enough to know he would never abandon patients like that. After a bit of digging I discovered the high turn over rate of their employees as well as the fact that they had fired Dr. Joel, with no warning to him or his patients.
So no. I will not be seeing their new chiropractor. As for how the staff in the spa side treated me? I will be calling to remove my credit card number from their system. I will be purchasing my mother a different gift and being glad that this lesson didn't cost more than one gift card to learn.
What this boils down to, if you're contemplating going to Woodhouse, please, go find somewhere else. You deserve to be treated with respect and care, not as a cashbox on legs.