Beverly Hills, CA
Do not rent from Thrifty! Terrible customer service and employee theft!
My husband and I rented a car from the Las Vegas airport in June 2013. Picking up our car was an awful experience with an employee who told us that if we wanted to extend our reservation it would be a $100 fee or a 45 minute wait also when we asked why he needed to know the name of where my husband worked he responded either you tell me the name or I get written up and Im not getting written up. Things only got much worse. When we returned the car to the airport, we dropped it off and went to catch the shuttle to the airport. My husband then realized he left his cell phone on the passenger seat of the car so immediately went back downstairs and was told there was no cell phone left in the car. We used the phone to navigate directly to the airport so there was no opportunity for it to be anywhere else. Unfortunately, we have to assume that an employee took it as no one else had access to the car in the 10 minutes after we dropped it off. We did file a report with the Thrifty airport location, but never heard anything. We were not able to do much more as we had a flight to catch, but have left messages with the Thrifty rental office and have not received any response. We contacted Thrifty Head Office and were told by customer service that they don't cover anything left in the car, so no help at all.
We are extremely disappointed in our rental experience and the honesty of the employees