Jersey City, NJ
I want to begin my review by saying if Dr. Veronica Pineda had been my moms physician, she would still be alive today.
My wife and I had our first visit with Dr. Pineda on 2/28/13 for a Wellness exam, which included a blood test, a vision test, a blood pressure measurement, heart rate and pulse ox measurements, a urine analysis and also weight and height measurements. Dr. Pinedas assistant performed these tests (excluding the blood test) in an efficient manner. Her warm demeanor made you feel at ease in a relaxed and friendly environment which, from my past experience with other doctors assistants, is not an easy feat to achieve.
Dr. Pineda herself also expressed the same demeanor when she examined us. She spent a great deal of time asking us questions about our past medical history. What impressed me most about her was not the amount of time she spent with us, but how she expressed her interest and concern and how she listened carefully to our answers. The quality as well as the quantity of time she spent with us was beyond exceptional. We felt as if we were her only patients for the day.
We were most impressed on our follow-up visit with her to discuss our blood test results. We were in awe as she showed us our blood test results and literally went line-by-line as she explained to us the meaning of each profile and each panel tested. If my moms physician had explained her blood test results to me in the same way two years ago, instead of telling me over the phone that everything was fine and there was nothing to worry about, my mom would have been alive today. At that time (May 2010), she was in Stage 3 Kidney Failure. She passed away two years later. Her cause of death was Stage Five Kidney Failure. If I was aware of the results in 2010, I would have taken her to a Nephrologist for treatment and she would be alive today. If Dr.Pineda was her physician, she would have explained the results to me in a detailed manner and she would have referred my mom to a reputable Kidney Specialist.
I cannot give her office staff enough compliments on the way they treat us every time we visit Dr. Pineda. They are always friendly, courteous, knowledgeable and polite and they make you feel as if you are part of their family.
The aforementioned office staff is anchored by arguably the most efficient, professional and friendly managers I have ever had the pleasure to encounter in any medical facility. Her name is Noraida and she has always provided us with outstanding service, but this service extends beyond the office. If we ever have any questions or if we need prescriptions, we email Noraida and she replies promptly within 24 hours or less. Every time she sends us an email, she always expresses her concern about how we are feeling. I do not know of any office manager who behaves in such a compassionate manner.
I highly recommend Dr.Pineda of the Riverside Medical Group along with her competent and friendly staff led by their office manager, Noraida. If I were allowed to give them six stars in each category, I would not hesitate to do so.