I went to Coggin Honda because I knew exactly what I wanted and what I wanted to pay. I was not prepared for the way I was treated or the fact that Coggin sells things to people that does not exist.
The finance person, Sammy, got my paperwork wrong 3 different times. The first time he did not even have my name or address correct. The second time the paperwork had the wrong insurance information. (I was told this was not important and I should just sign the documents and stop reading what was in front of me).
Sammy kept pushing items I did not want to buy. I kept saying no but he would not take that for an answer. I asked for my keys back and he refused to give them to me. I ended up purchasing a service package for an extra $600.00. I was told it would be good for oil changes, new tires, tire rotations and anything I needed to get done on my new car for the next three years. I purchased my car in the beginning of August and I have yet to see any of the coupons or documentation for this extra service. I have called and gone to the dealership twice to get this resolved. I was advised both times that my coupon book is in the mail. I also called Honda corporate who stated that what I purchased was not an authorized Honda item and they had no record of me buying the package.
It is the middle of October and I have nothing to show for the extra $600.00 package I am making payments on.
When I left the dealership with my new car my salesman did not take the time to teach me anything on the car. I had to set up my own Bluetooth and kept bumping my head when I got out because the seat and steering wheel were not adjusted to my settings.
This dealership will sell you things that do not exist like fake service plansand then take your money.
Every time I get in my car I am reminded of the horrible mistake I made by purchasing it at Coggin Honda. Please do not make the same mistake I have.