I always felt valued by the staff and comfortable being totally honest with them, even if I felt really bad about my body at the time. They are so supportive and understanding, even offering stories of their own struggles and victories. I always left feeling very encouraged, even on days in which I didn't feel I was making progress. They would show me ways in which I had actually made progress! Also, I felt that they took the medical aspect very seriously. I don't know anywhere that I could count on such a complete medical evaluation, relevant to my weight. Other physicians (like my Ob-gyn and GP) took the Medi test results seriously as well --and confirmed that it was a healthy plan. The value for the money was outstanding.