Not sure how the service is now. My son (now deceased) went into the store and was treated like they didn't want his business. He was looking for something, not sure what it was, but it was to go with his prom outfit. I remember how disappointed and bothered he was by the way he was treated when he came home. I was upset as well. That's my only experience with this business because we've never patronized the store after that. Quite a sad memory and with his passing, I think of this when I hear one of their commercials.
Bought shoes last night and my feet were killing me shortly after I began wearing my new Danskos (have been wearing Danskos since the '90s). Took them back this evening with receipt in hand and shoes in original box and bag. A young, extremely rude girl told me they have a no return policy. According to their website, they do. There were no customers in the store and two other mean looking employees staring at me. If you want to purchase shoes, the Shoe Mill is an execellent store. Wish I would have gone there first. I am going to contact my credit card company and Dansko directly. NEVER SHOP AT THE FOOTWEAR EXPRESS!