Ive been away from bikes for years and when I ventured into the shop.I was greeted by Matt who was extremely helpful and listened to me . I had mentioned that I was interested in a basic road hybrid bike and though, he didn't ask. I mentioned my budget was between 450 and 500 dollars. I was shown a wide variety of bikes and he mentioned the special 325.00 2013 Specialized bikes in stock. I loved the look of the bike and bought it the next day. Ive met Les and have to say he's very friendly and helpful as well! Overall for a first experience. Id say all went well.very decent staff and a great shop. Thank you guys!