So, I have made the mistake of being a good loyal customer to Toyota of North Charlotte. I have purchased a 4runner, leased two Camrys with them, and driven out of my way to have all of my service done there. I am sorry to say I have recommended them to friends and family who have also purchased cars there. On my first lease, I was assured by 3 different members of their staff that the miles you put on the car really don't matter. I told them it would be difficult for me to stay within the 36k miles over 3 years and I didn't want to end up owing a huge amount of money when I turned it in. They all said it would be totally fine, any dealership would wipe the slate clean.
Then back in February, 16 months into my lease, I received calls, emails, and mailings from them stating that I had high mileage and I was going to be in trouble and owe them $4000 if I didn't do something about it. During a phone conversation I was told if I brought my car in and traded it for a new one, they would give me the same payment on a comparable car. I spent all day in the dealership on a Saturday. The person showing me cars kept trying to show me a Prius, I liked it and wanted it. The salesman then could not make the deal so they showed me more Camrys, but still couldn't give me the same level car for the same price. So, I left empty handed because they couldn't back up their claims.
Last week I got a letter in the mail offering me a buy back on my vehicle. They would basically turn in the lease and pay off the rest of my payments. Of course they tried to scare me with the high miles again. So, I left with a lesser Camry than I had (even though I wanted an equally priced Prius) and my payment is higher. I will ride out this lease, stay under mileage limit, and turn it back in. This will be the last vehicle I buy from Toyota of North Charlotte. I will take it to another dealership to get my service done. I will most likely never get a Toyota again. Every time I start my car I remember how I was misled.
They all smile and are very nice, but keep your hand on your wallet.