San Francisco, CA
This review is a long time coming....Tolerated due to convenience.
Customer service- well, there is not really any. Desk staff often appear annoyed when checking in for appointments or checking out patients. The practice presents itself as large scale and initially family friendly, but no weekend appointments, no evening appointments, etc. Yes, they have lots of Video Games and toys, but very impersonal. My children told me it did not feel very feel inviting. In fact, my daughter asked me if I could find another practice that was like her friends where the people were nice and talked to you. Her fiend goes to a small dental practice.
Hygienist are nice, but it feels like a factory. They shuffle your children in and out. Hand your child a cheap toy and you are on your way. There is usually only 1 or 2 doctors seeing 10 patients at a time and is often very crazy. Often confidential conversations with parents are done in the open. I have overheard many conversations while their with my daughters.
There is 1 orthodontist and he is only in 3 days a week. Appointments are limited. Also, all of the Ortho work is done by assistants, and not by the doctor himself. He spends limited time with you. From what I pay on the Otho, I would like more personalized service. You feel rushed....Not good...
The lack of respect for privacy is when i decided not to go back. My option, if you want personalized service, with flexible hours, then smaller practices are the way to go. Practices built like Toys'r'us with large scale in mind, lose something. Unless you like going to the GM Factory and not sure what is going to happen on the other side or in this case, down the line. I have talked with many other parents, I am not the only one that feels this way.