San Francisco, CA
Toyota of North Charlotte has always been professional, trustworthy, and fair when I had our two Toyota's serviced. It was time to trade the cars in with over 170K miles, so we went there to trade in our cars. Although buying a car takes at least 2-3 hours, it was a good experience all around. Shelley Rivera first showed us the cars and she was extremely knowledgeable about the models we were interested in. We test drove several cars and made a decision on 2 cars. Shelley then took us inside and Sean Pires took very good care of us in the negotiating process. Sean knows the numbers and took us through several payment options. We were pleased with the final offers. Sean then took us to Jonathan Tatum to process all the paperwork. Jonathan explained each form before we signed. Jonathan even helped me explained to me again some of the features in my car and helped me program some of the features. Thank you to Shelley, Sean, and Jonathan for a great car buying experience!