San Francisco, CA
I ruptured my bicep while in Denver which ended in a trip to the ER. I was discharged under the promise that I would fly back to Dallas the next morning to be seen by an orthopedic specialist. I was referred to Plano Orthopedics by my PCP, as I had been there a few years back with a back injury. When I called on Friday am to schedule an appointment I told the receptionist that I was in Denver headed to the airport and should touch down in Dallas at approximately 1:30pm. I was immediately asked "are you there on business", which I replied "yes". I was then put on hold and transferred to Monica in the Workman's Comp department. I quickly explained to Monica that I was in Denver on business but was injured while out with friends that I know in the area. I was quickly told that this was a Workmans Comp claim and needed to be called in before she can schedule me. I told her again that it was a personal injury (which the ER in Denver had no issue with) and I would be using my insurance. She said no and told me that I needed a claim number before I can schedule. I asked if they were denying me treatment, in which she replied "yes". I explained that I was a patient there before and that they have to treat me by law. She then argued that this was a new injury and I would be treated as a "new patient".
I am absolutely appalled at this clinics lack of patient concern, with seemingly more emphasis on insurance and WC billing. I've never heard of a scheduler taking it upon themselves to determine what type of injury I suffered - WC or personal. I ended up speaking with my benefits department who contacted our WC and determined that it was in fact a personal injury - NOT covered by WC. At the end of the day I did NOT end up getting an appointment here and was seen by a much more professional clinic in McKinney who scheduled my surgery for 3 days later due to concern of permanent nerve damage if left untreated.
Save yourself some time and move on to another group of surgeons, don't just take my word for it - read the other negative reviews regarding this clinic's unprofessional staff. I can verify that they are 100% accurate.