For starters, each time I went there I felt like they try to get you in and out quickly. When I bring up a concern about something different than what I made an appointment for, they always tell me I have to make a separate appointment for it. This was with both Dr. Semler and the PA Whitlock. I understand they have to keep on schedule so that they are not late for the next patients, but I feel like I never spend more than 5 minutes with the doctor.
With regards to their skills or treatments, I can't say I was happy about it either. I often left unsatisfied in someway. Some of the things they did left scarring.
The main reason though why I stopped going to them and give them a 1 star rating is because of their shady billing practice. I paid my co-pay during my first visit, but on my second visit they said I had a balance from my previous visit. It had been a few month in between so I paid it because I couldn't remember at the time if I had paid it already or not. Well, the same happened again after my 4th visit where I got a bill for a copay I had already paid. After that I went back through my credit card records and realized that I had indeed paid my copay during each of my visits and they had been double billing me. I tried to get it sorted out over the phone by explaining which dates the payments were posted but they still never got it right. Months later, I had to mail in copies of my credit card statements to prove what I had paid. Only then did they finally adjust my bill, but I got no letter of apology or anything.