San Francisco, CA
The email I sent to the owner Last Saturday that I haven't received a response. ..
My husband & I just left with a bitter taste in our mouths.
We save "Toast" for special occasions, this being my birthday. My husband ordered a club, & I ordered the pumpkin french toast with coffee. I added a sweetner, and about 1/2 a cup later asked for a warm up. The waiter fills my cup and returns it to me & as I'm stirring it I notice that there's something wrong, with the spoon I pull out 2 raw sugar empty packets! Meaning I was drinking out of a used coffee cup, extremely grossed out. (After hearing about a "new bug"in the United States from Mexico that feeds on your face and transfered from kissing or from mouth to mouth) I tell the waiter who says, I'm sorry & removes the cup from the table, and promptly brings me a new one. Of course I'm not going to drink coffee!
He immediately brings us our check & says I've comp'ed your coffee, Needless to say after owning my own restaurant, he should have at the very least spoke to a manager & the manager should have came to the table.