We had been going to VCA for 3 years and never had any real problems....until recently. Our 15 year old furbaby had developed a sudden onset of seizures. We took her in to be examined by Liz Ruark. She told us that she more than likely had a brain tumor and basically gave her a death notice. No tests were suggested...just the fact that our baby was going to die and she didn't know how long she would have to live. She prescribed phenobarbitol and after two weeks the seizures returned. We decided it was time to let our baby go, to end any pain and suffering. We were walked into a room and Dr. Ruark told us that the shot would sting a little. I read the website before going in to see what type of euthanasia practice would be used. It seemed just like the other euthanasias I had been through before...then the horror began! She did not explain what would happen next...in fact she did not explain the procedure at all. I sat there with my precious little baby on my lap and she asked the nurse to hold her head?? This confused me a little...then without warning she raised her arm about shoulder height and jammed a needle right into the back muscle of my baby. The dog started screaming and let me tell you....she WAS SCREAMING. My wife and I were in absolute horror. She then said we will be right outside if you need us. My dog continued to scream as I walked her around the room in my arms. I had never heard my baby cry in 15 years and she was in absolute PAIN! I placed her on the table and attempted to calm her down. She was breathing hard and crying. Her eyes started becoming fixed and they didn't even dim the lights! Her tongue stuck out of her mouth and started to curl, then she started over heating. I went into rescue mode and instructed my wife to grab a bunch of paper towels. I ran cold water over her feet and head and started blowing air on her to try to cool her down. I instructed my wife to get the doctor. She knocked on the door as instructed....nothing. Then she opened the door...nobody was around. I told her to go find someone. She walked around the hospital inside banging on every door for 3-5 minutes. Then she found Dr. Liz Ruark working on another dog. We felt like we were in a fast food place. The Dr. came in the room and said, "What's the problem?" I said , "She is suffering and I want you to undo what you have done." She then tried to lay guilt on me by saying, "I guess it wasn't her time!" I was so angry I was seeing red! I asked her what she injected my baby with...she said, "Valium and Ketamine!" Ketamine will paralyze a animal and it WILL sting! It is almost never used today...and now that I have spoken to 5 different vet's they have informed me that the procedure was very unusual and cruel as well. Dr. Liz informed me that she uses that on all dogs who undergo surgery for a pre anesthetic and that it will wear off in a few hours. I scooped my baby up off the table and brought her home with me. I nursed her back to life for the next 2 hours and she was finally stabilized after 4 hours. Dr. Ruark's diagnosis for her brain tumor was more than likely correct but her bedside manner just sucked. I hope this was a learning experience for this green Dr. She always second guesses herself when she is talking...so it makes me think she is inexperienced. Science is an educated guess, but time makes a Dr. experienced. My baby lived another 3 weeks, but was never the same I feel due to the original diagnosis of a brain tumor. We brought her to Westford emergency clinic for euthanasia. This time the Very young but obviously more experienced Doctor placed a catheter in her vein. My little sweety passed away very quietly and peacefully in my arms. The staff and doctors there are top notch! Unfortunately they are only a hospital or I would bring all of my pets to them. They are extremely knowledgable. I would love nothing more to turn Dr. Liz Ruark in to the Veterinary Association if I thought it would do any good...but I feel that animals are treated like property in this state and I would be wasting my time. She wouldn't receive so much as a slap on the hand, when she needs to be out of business. So, the best advice I can give anyone and everyone I see is: STAY FAR AWAY from this place. They may treat you good in the beginning, but when your pet makes frequent visits because it is sick, you become just a number in a long line of people as well as uneducated guesses on how to resolve your pets illness.