Michelle Trippi was very efficient getting me through the process - she understood my discomforts with insurance and made sure I was in control of the situation. Long story short, she held onto my car while I was away on vacation - which was perfect. I got back, got my car, but there were still a few items I noticed after driving away... I came back a couple weeks earlier and they had me in and out under 40 min without a reservation or calling ahead!!! I was skeptical of the posted customer reviews they had in the shop - but they are all a great representation of the shop. Thank you Michelle Trippi!