I have learned my lesson about reading contracts before signing them thanks to Matrix Fitness & Spa. Last year I spent over $2,000.00 dollars on personal training sessions after a free consultation with a personal trainer. He was a great personal trainer and I really enjoyed working with him. Shortly after getting a personal trainer, I moved over 30 miles (50 min in traffic) from the gym. I didn't attempt to cancel my personal training at that point as I was getting results. Shortly after that however, my trainer informed me that he was leaving the gym for reasons I wont get into here.
After his last day, I wanted to get refunded the remaining training sessions. I called the gym and Kami Bank's the gym's general manager informed me that my training was non refundable as stated in their contract. I immediately told her to check the contract, as I told the personal trainer to add a sentence that if he left the gym, I would get any unused training sessions refunded. She told me it wasn't written on the contract, and that I could only use the remaining sessions with another trainer. (I should have made sure he wrote it on the contact)
At this point I was pretty steamed as I don't understand for the life of me why a gym would want to leave a dirty taste in the mouths of otherwise happy customers. After a few emails back and forth and hearing from the old trainer that the gym doesn't refund anyone even if they move out of state, I asked Kami if the gym wants another negative review regarding their membership policies.
The gym did end up offering me a $350.00 refund for the remaining sessions, if I signed a non-disclosure agreement regarding my experience with Matrix Fitness & Spa. I couldn't bring myself to signing it and leaving all future prospects of Matrix Fitness & Spa in the dark.
I was told that if I talk about my experience with anyone, Matrix would use all legal means possible to prosecute me for slander, etc. Well as you can tell, I don't take threats lightly. Here is my negative truthful review of Matrix Fitness & Spa. Future Member BEWARE!
And, as for Matrix Fitness & Spa owners, I suggest you replace Kami Banks immediately if you want the gym to survive. I hear the gym is doing terrible, and I guarantee Kami Bank's demeanor is playing a huge part in its current state. This shouldn't be hard to do unless the demeanor & poor business practices are coming from the top down.
-Keith Law, Past member that suggests you find another gym.