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By Marilyn T.
If you ever need help with installing anything, or fixing something, or building something, this is the store to shop at. The staff is always knowledgeable about their products, and are more than willing to help you find what you need. If you know what you need, go to Home Depot, but if you need help figuring it our, go to Ace!
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By Joe K.
Ace hardware is a staple place where you can easily find, and be helped to find, a right tool or part. Although they don't have everything, they have a lot of useful hardware parts.
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By Julie J.
Who needs home depot when Ace is in town. Nice staff always available to help find that strange item on your list. Always willing to discuss your project and give you ideas. Nice store and nice employees
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By Stephen R.
My first experience in Ace a Young Man name Brian helped me. He was very knowledgeable with plumbing. He even came to my house and fixed my plumbing. He is not real good at Madden but you cant be good at everything.
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By Kathy A.
Ace Hardware in Lafayette is the worst hardware store in the area. I've had several bad customer service experiences and kept going back because the store seemed clean and organized enough and I thought I had just had bad luck.
I selected a paint with color to mix and spent 10 minutes waiting on someone to help mix the can. Finally, someone came by and said they weren't supposed to still be there but they felt bad for me and would help me out. I showed him the color and the paint and he mixed it. The paint didn't look right after the first mixing. After the second mixing the guy tried to tell me it was o.k. It wasn't. Then he tells me that particular color won't work with that brand of paint. He could have told me that 45 minutes before when I first picked it out!
My husband bought a lightbulb there and we took it home to plug in. It didn't work. We brought the lightbulb back and on the way in my 3 year old fell and scraped his knee in front of the door. I immediately spoke to a woman at the cash register and told me about the light (which she couldn't help me with...) and I then asked about a bandaid and some medicine to help fix the bleeding knee. She was nice enough and took me to a back hallway. We waited for awhile and she came back with a bandaid, no medicine (not a big deal, but not what she said she would do to help me out.) I went into the restroom to wash it off and he was being brave, but it still stung. So I went back to the front of the store to get the lightbulb replaced and to see if she could find someone to help. She was on a personal call and told me to get this guy in the back to help me. I went back to the man behind this desk and he was laughing with another customer. I guess he had to help take something to this guys car and told me he'd be back in a bit to help me out. At this point I'm fuming because I just needed to replace a stupid lightbulb (and I had looked everywhere in the aisle with lightbulbs and couldn't find an
PROS: Clean restroom, clean store
CONS: customer service, stock low on a lot of things
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By C A.
As they say "Ace is the place" and it truly is. My husband always thought they had everything anyone might need or want. He loves this store,plus it is owned by friends of the family.
PROS: A friendly place!
CONS:
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By rebecca p.
Clean store with staff who are knowledgeable. Easy to locate items in store. The store is well stocked. Nice to find cleaners to hardware. Fair prices.
PROS: Well stocked.
CONS: In a corner of a shopping store, you could miss them.
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By Laura M.
Other than a few quirky items, you will be hard-pressed to find what you need here. It's not that they don't have basic hardware stuff, it's that they are singularly unhelpful and unwelcoming. I have at times felt I had no business even walking into the store.
If you hate the big boxes and want a local business with great service, knowledgeable employees, and the essentials for home projects at decent prices, try True Value (Pasadena Hardware) on Fair Oaks above the 210 or Altadena Hardware on Mariposa just west of Lake.
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By carolina D.
Great store family based in bethlehem with a long trayectory and lot of products
The Staff is absolutely amazing and very helpful, prices are just fine.
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By Courtney H.
This is the place to go to find all of those hard to find hardware items. Their have an expert staff to help you with all of your hardware needs. So if you have looked everywhere and still cannot find just the right bolt or screw, then go to Ace.
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By H R.
This is a REAL hardware store. If you need a hard to find part they will have it. If you need professional advice, they will offer it. It's messy, and cluttered and disorganized... just like a great old hardware store should be.
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By Allen B.
Whenever I need something around the house, I run right to Ace first. Not only do they have just about anything I will need, they have these really knowledgeable guys working who are always anxious to help you. I go to Ace first
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