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By Alex B.
The food is fantastic and it comes in very hefty portions. I would recommend splitting a meal or getting half of it to-go. The atmosphere was nice and pleasant, and the service was very good. We went during the week at night for our anniversary. There was no wait and you don't wait too long for your food either. The menu is somewhat pricey, but there are so many choices and all seemed delicious. I think it's the worth the money and splurge, as long as it's a special occasion.
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By Carol A.
Always they best food, wether lunch or dinner. i ordered a lunch portion Chinese chicken salad and couldn't begin to make a dent there was so much on my plate. However, I simply took the rest home in order to have space for the cheesecake. Last I heard, well over thirty varieties . Key lime is one of my favorites and they are thoughtful enough to include lower calorie cheesecake as an option.
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By Christina L.
Cheesecake factory is one of my favorite restaurants to go do in Chicago. I've never had a meal there that I did not enjoy. Decently priced. Quality food. Efficient and friendly service. And of course the cheese cake is amazing!! Entrees are pretty big so make sure to save room for dessert. Great for dates or outings with friends. I highly recommend the chicken lettuce wraps and pumpkin pecan cheesecake!! Every visit leaves me very satisfied. Sometimes there is a long week and peak dinner hours, but it's definitely worth the wait!
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By Ruby F.
The huge portions always overwhelm me! I always bring home leftovers. There is something on the menu for everyone. The only complaint we had was there is not the option of black napkins.
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By Dan K.
The Cheesecake Factory is a great place to sit back and eat. The food comes in HUMONGOUS portions and the prices aren't bad. The food is great and they even have a sports bar!
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By Cassandra N.
The cheesecake cafe's food is not impressive enough to justify the cost. When a restaurant has a million things on their menu, you know they really can't do any one of those dishes spectacularly. The night we went it wasn't crowded it all, but it still took forever to get waitstaff to wait on us. If you want dinner like you would get at chili's...just go to chili's and save yourself some $$$.
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By Wendy B.
Great service. The happy hour bar menu is great. I never knew you could eat at the Cheesecake Factory for 10 bucks and be stuffed!! (ok so drinks are still crazy expensive but worth it :) Service at this location is very helpful and friendly!
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By Dawn M.
I went to the Cheesecake Factory because it is well known in my hometown for having good food and great cheesecake. This time around in Pasadena, it wasn't great at all.
First off, I called to make a reservation since it was a Saturday night and I figured it was busy. I was told they don't take reservations or call ahead but that the wait for 2 people would be 10-15 min. By the time we got there, they quoted us 10-20 min wait time, which was understandable. 45 min later...we were finally seated. And only after returning to the hostess to ASK to be seated. I mentioned to the man seating us that she shouldn't be quoting 10-20 min wait time if it ended up being more than double that. He said there was a party of 20 that came right before us, which is fine but then why didn't the hostess call us back and let us know that?
After we were seated, a temporary waitress brought us drinks and bread. When our regular waiter came back, he didn't bother to introduce himself, just asked what we wanted.
I ordered Chicken Madeira, their signature dish, and in the center of my mashed potatoes was one large half of a potato with rotted black stuff in the center of it. Ew!
I politely asked for the waiter to do something about this, and the waiter didn't even take my plate away. He just said okay, walked away and came back with a new side dish of mashed potatoes. A manager came and she removed my plate and offered to remake my dinner. I told her just go ahead and make it "to go" since I had already lost my appetite. My guest and I had some yummy cheesecake to make up for this disaster of a meal.
The manager comped me my 1st and 2nd entrees which I thought was nice, although it still was a bumpy ride eating there.
The next day, I opened the "new" entree she sent me home with and what did I find? 4 black beans (how did those get in there?), two more rotted chunks of potato and a chicken bone in the mashed potatoes. Ew! Ew! Needless to say, I didn't eat this entree either!
Seriously, I am considering calling the Health Dept over this. Some disgruntled cook is back there dumping trash and droppings into the mashed potatoes! Gross!!
I appreciated the manager trying to help, but she should have checked the to-go order to make sure it was perfect. I will not be eating at this establishment again. I'll get better food from a dumpster dive!
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By H G.
Although I am usually pleased with this restaurant, I recently had a frustrating visit. I made a reservation for a large party for dinner to celebrate a birthday. We waited an hour after arriving to be seated and were told that another party was still seated in our reserved section. It was very disappointing since it was for a friend's birthday. When initially making the reservations, I had difficulty on the phone, was on hold for an extended period, and had to call a couple of times to actually get the reservation. I would not recommend visiting this restaurant with large parties or for special occasions, or relying on reservations. The only saving grace was the food, especially the snickers cheesecake...
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By Clio B.
Second cheesecake factory i've been too and loved the service. The atmosphere is very great and the service was excellent. Food was phenomenal and drinks were great. It's one of my favorite restaurants to go to while shopping at the mall
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By Jamie A.
NO, NO! This location of The Cheesecake Factory I cannot recommend. I don't care how great their food is, their service is awful and I do not support awful service. People do not deserve to be treated the way they have treated my family. Of course, the wait is long..blahblah. Just another sign of how inconsiderate they are in not taking reservations. Anyway, I put my name in two hours early one time to be sure my party would get in when I told everyone to come. We waited another hour and a half on top of that! Then when we sat down, I got a call that two people who at first thought they couldn't come, then could because of the lateness of us being seated, called again to say they wouldn't come. The waiter would not stop hassling me about my 2 empty chairs. (we had a party of maybe 10 people). Then he and another waiter made us get up after we already had been served our drinks and move around so he could take away one of our tables. My 90 year old friend from church had come and can barely walk. Yes, she had to get up and move. And they were very rude about it. My father was not happy and asked to speak to the manager. The second "waiter" informed us he was the manager. My dad voiced his complaint and the manager continued to be very rude. My dad asked if he could fill out a comment card. The manager said (and I quote), "Sir, we are the richest restaurant chain in the United States. We don't need comment cards." !!! Excuse me, but I will not support an attitude like that, no matter what your food is like. Even rich restaurants would not be rich restaurants without customer support. So there's a piece of my mind.
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By Mika C.
All I can say is MMMMmmm!!! Everyone has to try the Louisiana Chicken Pasta!! I wouldnt steer you wrong!! =P And dont forget about the classic strawberry cheesecake!!
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By Christian D.
I went to Seattle on business this week and had a great experience here. So great, that I ate there for dinner on Tuesday, lunch on Wednesday, and dinner on Wednesday!
A gentleman named Daniel really made the experience worthwhile. He wasn't ever my server, but he helped me make good decisions on dishes and desserts. All around class act, as well as the other servers and bar tenders I encountered.
I can't say enough about this place. I've been to other Cheesecake Factory restaurants, but never one with a personal touch like I experienced here. Daniel even gave us preferrential seating...after one day! Great service, great people, great food...you get the idea!
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By Joe L.
why this place is always busy is a mystery to me. the place is noisy, the staff is unfriendly and the food is really not very good. Nevertheless there is always an hour wait and people do wait. Go to other restaurants in the area.
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