By Michelle H.
Key Bank is conveniently located near my daytime office. I can actually run in on my lunch break and be back at my desk in ten minutes, including driving time!
The staff is always smiling and very friendly. They are well staffed, if there is ever a line, it moves very quickly.
I use the free basic checking and bank online also.
They are excellent at handling any problems with the account and have returned my phone calls the same day.
PROS: Fast, smiling staff, no hidden fees