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What Insiders are Saying about Pep Boys

Pep Boys in Skokie, IL

★★★☆☆

By Eric B.

"How long will it take to replace our car battery?" we asked. "There's one car ahead of you and it's almost done, so you're next," replied Brian. Although we've encountered snags during previous visits to Pep Boys' Service Department, on 12/17/2012 we experienced a catastrophic meltdown. While we waited patiently, several other customers came and went. When we finally did speak up, a service rep lied, assuring us that our car was in the shop and being worked on when in fact it was still sitting outdoors where we had parked it. Incredibly, we waited 2 1/2 hours for a simple battery replacement. By then, mere apology was just not enough - the unexplained delay, deception, and taking care of other customers ahead of us were totally unacceptable. So, we pointed to Pep Boys' Express Service Satisfaction Guarantee displayed prominently on the wall (a refund if you're not completely satisfied). The Service Manager refused to honor the guarantee. A dispute escalated, during which one rep had the audacity to scream at my wife, "SHUT UP!" Obviously wanting us to disappear asap, yes, they somehow found a way to zero out our ticket. Pep Boys' rude and incompetent employees give their customer service a bad name. If those morons worked for me (I'm a retired business manager), I would have disciplined - if not fired - all of them on the spot. Be warned - take your cars elsewhere for service!

Pep Boys in Plano, TX

★★★★☆

By Jeff W.

When you use Pep Boys in Plano on Spring Creek don't let the rep named Mike in the repair dept help you, he will try to sell you everything. He must think everyone is rich, now Chris on the other hand is very nice and helpful. He understands today's economy and will be honest with you with what your car needs. Mike acts like he works on commission, reminds me of a used car salesman. Company is good, Mike is the bad apple!

Pep Boys in Las Vegas, NV

★★★★☆

By Kathy M.

I went to Pepboys today about a possible oil leak. I got help right away. The put my car up to see underneath and too look for any oil leaks. They even checked my air filter. I bought two cans of oil and an air filter and they put it all in with no charge. Very knowledgeable staff and very friendly. I would trust my car with these guys. Thanks again to Daniel Jasoni and his staff for all their care. Kathy

Pep Boys in Lake Grove, NY

★★★★★

By J J T.

Pep Boys are always clean and have good help The prices are excellent and their warranty is great too I have used the lifetime warranty on parts frequently

Pep Boys in San Jose, CA

★★★★☆

By Jimmy N.

I have taken my car to Pep Boys a couple of times to fix minor things replacing a burned out brake light. Quick service, not much waiting, low cost. I am just about to go in for another service soon. I highly recommend Pep Boys for auto service if needed.