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What Insiders are Saying about Pep Boys

Pep Boys in Duluth, GA

★★★☆☆

By Matt B.

I went with a slow leak in my tire due to a screw being stuck in the tread. I had read a review that said this Pep Boys over-charges for needless repairs, but I thought I would give it a try. After 45 minutes they gave me an estimate for a $600 repair!!! They told me they couldn't repair the tire because the nail was in the sidewall. However the screw was clearly in the tread almost 2 inches from the side of the tire! They said they can't just put on one new tire, that I would need to get four new tires (and additional repairs). I said "No thanks!" and I went around the corner to NTB (National Tire and Batery). Without saying anything about PEP Boys to the NTB mechanic, I asked him to take a look. He saw the screw and said, "Yeah that's repairable, it's not in the sidewall." He then said I would need some new front tires soon but the rear tires looked fine." $15 versus over $600 - You be the judge...

Pep Boys in Richardson, TX

★★☆☆☆

By George B.

This location is outstanding. Manuel had a excellent price on the battery I needed for my Ford Crown Victoria. The battery was replaced in about 15 minutes, and my walk in/out time was about 40 minutes. I also bought windshield wiper blades, and they changed out the old ones, At No Charge!

Pep Boys in Lakewood, CA

★★☆☆☆

By S G.

If you go to this Pep Boys shop you are crazy. Had a charging problem. took it in - they charge $14.95 for charging system evaluation. ok no problem. Found altenator was not producing full voltage - ok. $196 for the part and $100 to put it in ( sits on top of the motor) - while taking it apart, they found the belt tensioner had no spring in it? ( how was it holding the belt tight?) needed to be replace - ok. Anyhow after having my car over night and in their shop for what would 12hours of their shop time. I get a call it is ready and will be $492.00 REALLY? well to find out the tensioner and install was a bit more than the $70.00 for part and installation I was quoted. - they ended up through fancy accounting to get my total with all their shop fees to $396. I paid it and left. got home and was looking over the bill and was charged $9.99 for brake inspection. I called Pep Boys customer relations. explained what had happened - they did this work - charged me all this money - did 3 evaluations on my car including a $9.99 brake inspection,,, and never once give me results of any of them. Few hours later, manager or something from Pep Boys calls and will refund my $9.99 and will give me my results..... SO - they did something to my car for $9.99, they want me to spend $5 in gas to get there, 45 mins of my time,,,, and they will be happy to refund my $9.99 ,sure

Pep Boys in Huntington Park, CA

★★★★☆

By IVAN D.

I love visiting Pep Boys they always have whatever I need for my car. The customer service is very good. I have been to this place many times and I have never been disappointed. The store is always nice and clean and very well organized. I would recommend Pep Boys.

Pep Boys in Philadelphia, PA

★★★☆☆

By beyma s.

this is the wrong number for this location at bustleton ave please do not call.........................................................................

Pep Boys in Vista, CA

★★★★★

By William S.

I'm very pleased with the outstanding service and down to earth reasonable prices at Cox Auto Service. The owner,Alex, was so friendly and most refreshing of all... honest! I had taken my 97 Ford Ranger to 2 different garages before finding Cox and they both gave me bogus diagnostics and quoted me outrageous prices. After reading glowing reviews about Cox Auto Service online, I decided to go see for myself. I'm glad I did because I saved hundreds of dollars on unneccessary repairs. I'll be going to Cox Auto Service for all my mechanical needs and maintenance from now on. Thanks Alex, it really was a pleasure doing business with you and my wallet thanks you too!

Pep Boys in Baltimore, MD

★★☆☆☆

By Patricia L.

Took in vehicle with squeek & rattle in front end. Suspected wheel bearing (squeek). Technician adjusted bakes & told me that I needed lower ball joints replaced. They also lost the key for my wheel locks. They do not do the repair needed, so I had to take it somewhere else. The place I took it to said the ball joints were fine, but the Pitman arm was in very bad shape. PROS: They do good with tires & brakes. CONS: Do not let them tell you anything about front end parts.