By Sherman M.
I signed up for Verizon Fios Double Play a couple of years ago. Their internet access is really fast and their phone service is good. We then tried their Triple Play which includes TV. The first year that we had it, we noticed that the user interface on the Guide Menu was not as friendly as other area TV providers. We also found that the remote TV which doesn't have the DVR hooked up to it cannot pause or rewind live TV like other providers DVRs. While the remote TVs can playback programs recorded programs on DVR this was still a major hassle. The customer service at that time was generally pleasant and tried to help. When our contract expired, we went ahead and renewed, but noticed that their customer service was no longer trying as hard to keep us as customers. This may have been caused by Verizon selling their business in this state to Frontier. While their fiber optic network is really fast, Verizon still has a ways to go in tweaking their user interface on their TV Guide menus and improving their customer service.